I have so Problem

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Altan

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Plaese help
 

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I'll take a picture in a few hours.

App: https://diagzone.com/get-apk
nr :979860239001
think diag
It makes the same mistake in all vehicles. Canbus cannot connect and receive information in the vehicle. However, it communicates with Bluetooth and pretends to work, but cannot receive information.
 
I reinstalled the software once. I tried it on another tablet device. It updates. It shows everything as if it is connected. However, it cannot receive information from the device, remove errors or provide communication in the car.
 

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interesting thing, I installed it on the second tablet Lenovo tablet. I deleted it from the Samsung tablet. I installed it on the Lenovo tablet. It started working when I installed it on the Lenovo tablet. Could it be that the Samsung tablet is blocking it?
 
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