Proton Malaysia not working on Thinkcar Pro

[Alesk]

Proton Malaysia not working on Thinkcar Pro . But Proton OK. Has anyone in Malaysia experienced a similar case?

 

[Alesk]

Update : EOBD can work but car Proton Malaysia's can't work. Proton Global can communication with car. I've try downgrade to 2 versions lower than but result same