Can't add VCI

[raNikola]

Hello,
I can't add new VCI. I have ThinkDiag but when I put SN i got error message "The serial number is incorrect, please enter again." It is new device from official store. How I can add it?
When I check it on site i got this "Your connector requires a manual compatibility check!"

 

[mhrm1]

Hello,
I can't add new VCI. I have ThinkDiag but when I put SN i got error message "The serial number is incorrect, please enter again." It is new device from official store. How I can add it?
When I check it on site i got this "Your connector requires a manual compatibility check!"